Your information should be handled with clarity and care.

1. Scope of this Privacy Policy

This policy applies to information handled through Carelik.site and related Carelik.site communications when you interact with us as a healthcare professional, practice representative, prospective customer, existing customer, website visitor or other business contact.

Carelik.site is a customer-facing brand managed by Rablik Private Limited. References to “Carelik.site”, “we”, “us” or “our” in this policy refer to the Carelik.site service as managed by Rablik Private Limited.

2. Information We May Collect

The information we receive depends on how you use the website and which service you request.

Information you provide directly

• Your name and role or relationship to the healthcare practice.
• Practice, clinic or healthcare organization name and type.
• Phone number, WhatsApp number and other contact details you choose to provide.
• City, address, location and public practice contact information.
• Doctor names, qualifications, specialties, services, consultation timings, facilities and other public-facing professional information supplied for website creation or updates.
• Practice photos, logos, text and other materials you are authorized to provide for publication.
• Existing website address, website update instructions, Premium requirements and support requests.
• Messages and other information you voluntarily send to us through Carelik.site or linked communication channels.

Information that may be collected automatically

When you visit Carelik.site, our hosting, security or technical service providers may automatically receive basic technical information such as IP address, browser type, device type, operating system, approximate request time, pages requested, referral information and similar server or security logs. The exact information available depends on the technical services used to operate the website.

3. How We May Use Information

We may use information for legitimate service and business purposes, including to:

• Review and respond to free website requests.
• Create, configure, review and publish Carelik.site websites.
• Communicate about onboarding information needed for a website.
• Process reasonable update requests for existing websites.
• Understand, scope and discuss Premium requirements.
• Provide support and respond to questions.
• Verify or clarify public-facing practice information before publication where needed.
• Operate, maintain, secure and improve Carelik.site.
• Prevent misuse, fraud, abuse or technical security issues.
• Maintain appropriate business, service and communication records.
• Comply with applicable legal or regulatory obligations.

4. Patient Medical Records & Sensitive Health Information

Carelik.site website request, update and contact forms are intended for business and public-facing healthcare practice information. They are not intended to collect patient medical records or sensitive health information.

If you accidentally submit information that is not needed for the requested website service, please contact us so that the situation can be reviewed.

5. WhatsApp and Other Third-Party Services

Some Carelik.site forms are designed to prepare your request and then open WhatsApp so you can send the message to us. When you choose to continue through WhatsApp, your use of WhatsApp is also subject to WhatsApp's own terms, privacy practices and technical handling of information.

Carelik.site may also rely on third-party providers for website hosting, domain services, security, infrastructure, communications or other operational functions. Information may be processed by those providers to the extent necessary to provide their services to us.

6. Cookies, Analytics and Technical Data

Carelik.site may use essential browser storage, cookies or similar technologies where needed for website functionality, security, performance or user experience. Hosting and infrastructure services may also create technical logs automatically.

If analytics, measurement or similar optional technologies are enabled on Carelik.site, they may collect information about how visitors use the website. Where required, appropriate notice or choices should be provided for such technologies.

You can generally control cookies through your browser settings, although blocking essential technologies may affect some website functions.

7. When Information May Be Shared

We do not need to sell personal information to provide Carelik.site services. Information may be shared only where reasonably necessary, including with:

• Service providers supporting hosting, infrastructure, security, communications, domains or technical operations.
• Personnel or contractors working on an authorized Carelik.site website or support request.
• Professional advisers where appropriate for legal, accounting or business purposes.
• Authorities or other parties where disclosure is required by applicable law, legal process or to protect legitimate rights and security interests.
• A successor or related entity in connection with a legitimate business reorganization, merger, acquisition or transfer, subject to applicable requirements.

Public-facing website information is, by its nature, accessible to visitors once it is published on a Carelik.site website.

8. Data Retention

We may retain information for as long as reasonably necessary to provide the requested service, maintain the website, handle support or update requests, keep appropriate business records, resolve disputes, protect security and comply with legal obligations.

Retention periods can vary depending on the type of information, the status of the website or customer relationship, and applicable legal or operational requirements.

9. Security

We aim to use reasonable administrative, organizational and technical measures appropriate to the nature of the information and the service. However, no website, internet transmission, messaging service or storage system can be guaranteed to be completely secure.

You should avoid sending information through Carelik.site that is not needed for the website or service you are requesting.

10. Your Choices and Requests

Depending on the circumstances and applicable law, you may contact us to request correction or updating of information you have provided, ask questions about how information is handled, or request appropriate action regarding information associated with your Carelik.site relationship.

For public website content changes, you can also use the Update Website page.

Some information may need to be retained where required for legal, security, fraud-prevention, dispute-resolution or legitimate record-keeping purposes.

11. Children's Privacy

Carelik.site is intended as a business service for healthcare professionals and healthcare organizations. It is not designed as a service for children to create accounts or submit personal information directly.

12. External Links and Third-Party Websites

Carelik.site websites may contain links to maps, messaging services, appointment systems, social profiles or other third-party websites. We do not control the privacy practices of those third parties. When you follow an external link, the third party's own privacy policy and terms may apply.

13. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, operational practices or legal requirements change. The updated version may be posted on this page with a revised effective date.

We encourage you to review this page periodically if you continue to use Carelik.site services.